Something exceptional is coming
Welcome to Point Hotel
Since 1999, Point Hotel has welcomed guests to Brisbane’s iconic Kangaroo Point. Now, a new chapter begins, gradually revealing a considered transformation that elevates both the hotel and its precinct.
This next era invites guests to unlock more than a destination. Unlock perspective, possibility and moments of discovery that feel both familiar and unexpected. Through thoughtful design, layered textures and carefully crafted spaces, each detail reveals something new to experience, notice and return to.
Point Hotel is becoming an inner city retreat. A place to pause, explore and indulge. Each stage introduces new spaces and experiences grounded in a vision that feels intentional, timeless and deeply connected to its setting.
More than just a hotel
That feeling of home
We’re delighted to have you with us. As part of our ongoing enhancements, we are pleased to introduce KIN Bar & Dining, now open on the ground floor. Designed as a place to gather, unwind and connect, KIN offers a welcoming setting for breakfast, light bites, dinner and drinks.
As we welcome KIN, our Level 12 rooftop is temporarily closed for a refresh. While minor daytime works may be visible in select areas, we will do everything possible to minimise disruption, with all other hotel services and amenities continuing to operate as normal.
If you have any questions or special requirements during your stay, please contact me on 0409 900 746 or speak with our team at reception.
Frequently Asked Questions about your stay
HOW DO I CONNECT TO THE WIFI?
To connect to the complimentary wifi, please ensure your device is enabled. Search for ‘The Point Brisbane Guest’ network and select connect. No password is required.
DO YOU HAVE A DAILY HOUSEKEEPING SERVICE?
The housekeeping team is available 24/7 and ready to assist you at any time.
Connect with us directly via WhatsApp at +61 482 083 for prompt and personalised attention.
Help us care for our beautiful river city. If your stay extends beyond one night and you prefer to go without housekeeping, please place the card on your door prior to 9:00am.
By moving away from daily service, you support the reduction of water, energy, and chemical use while maintaining a luxurious stay.
WHAT ARE THE CARPARKING ARRANGEMENTS?
Please speak with the Guest Services team on arrival, and they will be pleased to arrange secure parking for an additional fee. Our secure car park accommodates vehicles up to 2.2 metres in height, with valet parking available should you prefer a more seamless arrival experience.
WHAT IS THE TRANSFER SHUTTLE SERVICE AND HOW DOES IT WORK?
Our complimentary shuttle will take you to the ferry terminal in time for the next departure, and we will be there to welcome you back on your return. Ferries run every 30 minutes from 6am to midnight, seven days a week.
WHAT IS YOUR VISITOR POLICY?
We welcome guests to enjoy time with visitors during their stay. To maintain the calm and comfort of the hotel, we kindly ask that unregistered visitors depart by 10:00pm.
Our team is always here to ensure a considered and enjoyable experience for everyone in the hotel.
WHO CAN I SPEAK TO IF I HAVE QUESTIONS?
Our team is available around the clock to assist with anything you may need. You can connect with us directly via WhatsApp on +61 482 083 686.
WHAT TIME IS CHECK-IN AND CHECK-OUT?
Check-in is available from 2:00pm, with check-out at 12:00pm, allowing you to settle in with ease and take your time on departure.
CAN I CHECK-IN EARLY OR CHECK-OUT LATE?
Early arrival from 12:00pm and late departure until 2:00pm can be arranged for a small fee, subject to availability. If we’re unable to accommodate your request, no charge will apply.
WHAT’S THE BEST WAY TO GET TO AND FROM THE AIRPORT?
For a seamless arrival to and from Brisbane Airport, you can choose a taxi or Uber, or opt for Con-X-ion, a dedicated airport shuttle service perfect for larger groups, which offers a convenient door-to-door transfer service.
WHAT IS YOUR SMOKING POLICY?
We are a non-smoking hotel, including all guest rooms and shared spaces such as our restaurants, bars and meeting areas.
If smoking is detected in a guest room, a cleaning fee will apply.
If you do require a smoking area, these are available, and our Guest Services team will be happy to assist with anything you need during your stay.
DO YOU HAVE GUEST LAUNDRY FACILITIES?
The Guest Laundry is a self-service facility available throughout your stay. Washing and drying machines are provided for your convenience, giving you flexibility to use the space when it suits you.
Located in the basement near the rear lift, the laundry is accessible 24 hours a day. If the door is locked, please contact Guest Services and our team will be happy to assist with access.
Will access to facilities change?
As we continue to refine the hotel experience, select facilities are being thoughtfully refreshed. Our pool is currently closed, along with poolside dining, as part of this transformation.
In the meantime, guests are welcome to access a nearby partner pool. Please speak with Guest Services for further information. Our gym remains available and has temporarily relocated to Room 201 while upgrades are underway.
Find your place to unwind
Explore the Space
The Gym
Open from 6am until 10pm daily.
Our gym has temporarily relocated to Room 201 while a thoughtful refresh is underway.
The Pool
The pool is now closed, and undergoing renovations. Soon, a lush tropical oasis will be ready for you to dive into.
The Library
The library will be opening soon as a welcoming space designed for quiet moments, inspiration and connection
Features In Your Room
Every room at Point Hotel has been thoughtfully designed with your comfort in mind. Here’s what you’ll find during your stay.
Sleep & Comfort
- King-size bed
- Premium linen
- Individually controlled air conditioning
- Blackout curtains
- Pillow selection
Refresh
- Bathroom amenities
- Hairdryer
- Fresh towels
- Iron & ironing board
Tea & Coffee
- Premium TWG Tea selection
- Kettle
- Coffee
- Filtered water
Entertainment & Connectivity
- Complimentary high-speed Wi-Fi
- Smart TV with Chromecast
- Work desk
- USB charging points
Convenience
- In-room safe
- Mini refrigerator
- Wardrobe with hangers
- Telephone
- Luggage rack
Experience our Dining Offerings
Indulge a little
KIN Bar & Dining
KIN is now open, offering a place to settle in from morning through to evening. The menu is shaped by season and guided by ingredient, with a relaxed, refined approach to all-day dining. From breakfast through to drinks and dinner, it is a space to gather, linger, and return to.
AIRA Rooftop Bar
Unlock evenings above the city. Cocktails, golden hour, and moments worth raising a glass to. Coming soon.
Frank's Pantry
On its way to bring you fresh, casual bites and coffee with a focus on quality and local flavours. Soon, it will offer approachable options for quick stops, takeaway, or relaxed moments around the table, reflecting the same thoughtful care as the hotel’s broader dining collection.
In case of emergency
Your Safety Matters
Emergency Procedure for Guests
At Point Hotel, your safety is our greatest priority. We want to ensure that you are well-informed about the emergency procedures to provide you with a secure and comfortable stay. Please kindly familiarise yourself with the following guidelines in case of fire or emergency.
1. Stay Calm
In the event of an emergency, please remain calm and follow the instructions provided below.
2. Firefighting Equipment
Each level of the hotel is equipped with firefighting equipment. If you discover a fire, locate the nearest fire extinguisher or fire hose reel. Follow the instructions on the equipment to address the situation safely.
3. Alarms
The alarm system has two phases. The initial phase is a general alarm, indicated by a bell. After approximately 4-5 minutes, the alarm will shift to an evacuation alarm with a distinctive “whoop, whoop” sound. Please familiarise yourself with these alarm signals.
The alarm system will initiate a cascading sequence, beginning on the affected floor and subsequently extending to the floor above and below. This cascade will continue until the entire building is under the alarm.
4. Evacuation
If evacuation is necessary, please proceed to the nearest exit calmly and quickly. Do not use elevators during an evacuation. Assemble directly opposite the front of the hotel on Lambert Street.
Review the sign on the back of your room door for more information.
5. Assembly Area
The designated assembly area is on Lambert Street. Our team will be present to assist and ensure an accurate record of everyone present.
Important Reminders
Follow the instructions of our staff and emergency personnel.
Do not re-enter the building until the “all clear” is given.
Remain calm and assist others if possible.
If you have any mobility issues, please inform our staff during check-in so that we can provide the necessary assistance during emergencies.
Thank you for your cooperation. Your safety is our priority, and we appreciate your understanding and assistance in adhering to these emergency procedures.
Medical Contacts
For urgent medical assistance, please dial 000. When speaking with the operator, provide your name, the hotel details as Point Hotel, 21 Lambert Street, Kangaroo Point, along with your room number.
If possible, kindly inform our Guest Services or Reception team once you have contacted emergency services, so we may assist with access to your room on arrival.
Should emergency services require a contact number for the hotel, please advise them to call Reception on 07 3240 0888.
For non-urgent medical assistance, our Guest Services or Reception team will be pleased to assist with contacting a local doctor, pharmacy or arranging further care.
Explore the neighbourhood
What's around?
Kangaroo Point Bridge to CBD
Citycat to Southbank
Howard Smith Wharves
A lighter footprint
Sustainability
Support a more sustainable stay at the Point Hotel and take care of our Brisbane River. Opt out of daily housekeeping to help reduce water, energy, and chemical use.
Our kitchens now use safer cookware, refillable water bottles are available to reduce plastic waste, and at KIN we champion local, seasonal ingredients to minimise food miles and showcase the best of Queensland.
