Frequently Asked Questions
Where will dining take place and what’s happening around the hotel?
From 27 April, dining will take place at Kin Bar & Dining, located on the ground floor. Kin offers a welcoming space to enjoy breakfast, light bites, dinner, and drinks in a relaxed yet refined setting.
As part of ongoing enhancements to the hotel, the Level 12 rooftop will be temporarily closed for a refresh. During this time, some areas of the hotel may remain screened, with clear signage in place to guide you throughout the space. Our team is always available should you need any assistance. Works are scheduled during standard daytime hours, with every effort made to minimise disruption to your stay.
We appreciate your understanding as we continue to enhance our guest experience and look forward to welcoming you to Kin.
When will the new dining spaces reopen?
As we unlock a new point of view across the hotel, our dining experiences will be reintroduced in stages as the transformation unfolds, with the full ground-floor offering arriving mid 2026. Kin Bar & Dining will be the first to welcome guests, opening Monday 27 April.
From morning through to evening, guests can settle in with Kin’s signature buffet breakfast, followed by a curated seasonal menu for lunch and dinner, alongside lighter dishes to enjoy at any time of the day.
Can I book events or functions?
Function bookings are temporarily paused until the renovation is complete.
Is Parking Available
Secure basement parking will remain available but may be limited at peak times. Additional nearby street parking is accessible, and signage will assist with directions.
Will access to facilities change?
As we continue to refine the hotel experience, select facilities are being thoughtfully refreshed.
Our pool is currently closed, along with poolside dining, as part of this transformation.
In the meantime, guests are welcome to access a nearby partner pool. Please speak with Guest Services for further information.
Our gym remains available and has temporarily relocted to Room 201 while upgrades are underway.
Will my room or housekeeping services change?
No, all guest rooms and housekeeping services continue as normal.
Will accommodation packages or vouchers be affected?
Your inclusions remain fully valid, including breakfast and dining vouchers, now redeemed via rooftop dining.
What if something impacts my stay?
Your comfort is always our priority. If anything isn’t quite right, please speak with us immediately so we can assist.
Refunds are considered on a case-by-case basis , we are committed to ensuring you leave feeling valued and well-cared for.
Who can I speak to if I have questions?
Our reception team is available 24/7 to assist with anything you need, from dining information to access arrangements.
You can also contact us via (07) 3240 0888.
We’re always here to help.
